Premium (25-50 computers) System and network optimization Automated back-up solutions Anti-virus system improvement Data protection system building Server surveillance On-line remote management IT equipment, software supply IT budget planning Regular management reports IT system documentation On-site support once a week (8 hours) Response within 24 hours for workstations Response within 2 hours for servers Hotline (0-24h) Premium Plus (50+ computers) System and network optimization Professional back-up solutions Anti-virus system improvement Data protection systems Server surveillance IT department support On-line remote management IT equipment, software supply Plan IT budget Regular management reports Personal consultations with the IT manager IT system documentation On-site support once a week (8 hours) Response within 24 hours for workstations Response within 2 hours for servers Hotline (0-24h)