Business (5-15 computers) System and network optimization Automated back-up solutions Anti-virus system improvement Problem solving Server surveillance Unlimited remote administration IT equipment, software supply Regular management reports IT system documentation On-site support once a week (2 hours) Response within 24 hours for workstations Response within 4 hours for servers Hotline (8-18h) Business Plus (15-25 computers) System and network optimization Automated back-up solutions Anti-virus system improvement Data protection systems Problem solving Server surveillance Unlimited remote administration IT equipment, software supply Regular management reports IT system documentation On-site support once a week (4 hours) Response within 24 hours for workstations Response within 2 hours for servers Hotline (0-24h)